Xbox now allows you to test its AI-powered virtual assistance agent to resolve support queries

Nov. 5 (Portaltic/EP) –

Microsoft has started to try your virtual agent for Xbox which, powered by Artificial Intelligence (AI), will allow players more easily resolve your support queries related to consoles and video gameseither via text message or voice commands.

Microsoft’s video game company began work on your AI agent for the Xbox services ecosystem in April, a service that seeks to help users resolve their doubts or requests when playing video games.

Now, Microsoft has indicated that its Virtual Support Agent Now Available to Xbox Insiderswhich will be able to test their AI capabilities to “more efficiently” resolve their gaming-related support issues.

As the technology company has explained in a communicated on his blog, This assistant in ‘chatbot’ format can faster access to the information available on the Xbox support page, so it offers answers to users directly with the data necessary to resolve Xbox console and game support issues.

To access the assistant, users must have an Xbox Insider account and enter the ‘Contact us’ section inside the Xbox support page. Specifically, a new section will appear to test the Xbox virtual assistant, and it will be enough to Click on the ‘Ask a question’ button to start it.

After that, the ‘chatbot’ will open in a new browser window and users will be able to make their queries by writing the questions through text message or directly by voice commands.

As Microsoft has clarified, if the agent cannot respond with relevant information to solve the problem in question, users will be able to request to speak to a live support agent“as long as it is within normal Xbox Support business hours.”

In addition to all this, users will also be able to personalize the experience from Xbox agent. Specifically, by clicking on the ‘chatbot’ three-dot menu icon, they will be able to choose between two different images to represent the virtual agent. One of these options is based on a AI character that animates when answering to users. On the other hand, you can also choose an image with spherical shapes.

For the moment, Microsoft has indicated that the trial version of the Xbox assistant Only available to Xbox Insider members in the United Stateswho have English as their default language. As stated by the senior product manager at Xbox, Megha Dudani, with this test of the assistant, they will be able to use the feedback from Xbox Insiders to improve your service.