Telmex suspends complaints and service centers in Culiacán

“The decision was made not to open stores or workplaces or anything that would put the safety of our team and their families at risk,” Israel Quiñones, spokesman for the Telephone Workers’ Union, told Expansión.

The company will resume operations once conditions are optimal.

Since Monday, the state has become the scene of clashes between armed groups and the Army. The president explained in his morning press conference that this event is due to the arrest of Ismael Zambada García, known as “Mayo Zambada,” which has brought with it the end of a truce they maintained with another group.

The union spokesman explained that the Telmex network has not suffered any damage so far, so the service is guaranteed. The company’s Customer Service Centers and stores have not been vandalized either.

Telmex and Megacable are the operators with the most kilometers of fixed networks in Culiacán because both companies have been installed in that area of ​​the country for several decades, unlike Totalplay and Izzi.

The union said it has not held meetings with state security authorities. So far, the situation in Culiacán remains uncertain. The state government has canceled classes in four municipalities and suspended Sept. 16 celebrations for independence.

Expansión contacted Megacable, Izzi, AT&T and Telefónica to find out what measures they have adopted in response to this security crisis, but did not receive a response until the publication of the text.