Step by step of the new process to change mobile operator

The Communications Regulation Commission (CRC) public Resolution CRC 7151 of 2023 with which he facilitated the process of number porting or change of mobile operator in the country.

The decision was made to benefit users and they were updated “the causes of rejection and strengthening mechanisms to reduce fraud due to identity theft“.

(See: Claro and Movistar are being investigated for rejecting user portability).

“Evidencing that the number of successful portations has decreased from 87% to 48% between 2020 and 2023, reaching 1.92 million applications rejected between January and March of this year, the CRC advanced the review of the process for its simplification that gave as a result of the issuance of Resolution CRC 7151 of 2023“, the entity reported.

According to Resolution CRC 7151, the steps for the new number portability process will be:

– Elimination of the obligation to be up to date with payments in order to port (change). Of course, keep in mind that “The elimination of said cause does not release the user from the responsibility of being up to date with their obligations, so the operator may use other collection mechanisms.“.

(See: Claro defends itself by investigation for rejecting number portability).

– To avoid cases of fraud due to identity theft, The information in the text message that the user will receive when carrying out the procedure with which the document is sent was modified. personal identification number (PIN) noting that the code corresponds to the change of operator of your mobile line, so that, in case you have not requested porting, contact your operator.

– Before the presentation of PIN (code for the procedure request) only applied to natural persons and now it is also will have to submit in applications made by legal entities.

– For carrying lines in prepaid mode The obligation to validate the identity of the user by the operator is included. “It is recommended that citizens register and keep their information updated, so that when requesting the portability of their line it is not rejected“.

“The implementation of these measures will strengthen portability by establishing new rules to protect the rights of users of mobile communications services in the country, simplifying the process of changing operators and avoiding the exercise of bad practices in the process.“, said Nicolás Silva Cortés, Commissioner and Executive Director of the CRC.

(See: The new virtual eSIM that allows you to have several lines in a cell phone).

Mobile number portability is a mechanism, defined by the CRC, that allows users, since 2011, to change operator while keeping your mobile number, as many times as you want, so you can choose the best offer that suits your needs.

Since the beginning of the mechanism and until March 2023, more than 43.2 million operations.

(See: In 2022, almost 8 million users changed mobile operators).

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