Scammed on Wallapop: steps to follow and what you should do if you have been a victim of fraud

If you have bought or sold a product on Wallapop and it turned out to be a scam or fraud, you should know that there are ways to fix it. These are the steps recommended by the platform.

It seems like a lie, but they have already happened almost 11 years since Wallapop was launched. Since it has existed, selling and buying second-hand products has become an increasingly deep-rooted custom for Spaniards.

In its first decade, users of the app uploaded more than 640 million products, with a rate of 100 million products added per year. In total, the platform currently has more than 19 million users and its use is so frequent that taxes already have to be paid on some sales after the latest tax changes.

Although the process is becoming safer with the passage of time and the company assures that today 90% of potentially fraudulent profiles are deleted before they are published and that 88% of complaints are resolved in less 4 hours, sales on Wallapop are not completely risk-free.

If you suffer any type of fraud or scam on Wallapop, there are a series of steps that you should know to know how to react to this unpleasant situation.

Problem with a shipment made with Wallapop

Wallapop always recommends that you use its shipping and payment services for sales and purchases you make. It is logical that he does it because he charges you a commission for it, but in exchange this is the way in which both the seller and the buyer are safer if they are scammed.

If there is a problem with shipping, such as if the order has been damaged, stopped by mistake, could not be delivered, they will not pick it up or it takes too long to arriveyou should open a claim, as recommended by the medium of the company.

To do this, you must access the screen Status of your purchase of the application from the section You > Purchases > In progress. Then click That I have to do?select the problem you have had from the list of options and provide the extra information requested, from photographs to prove the damage to shipping receipts.

You get something else and you have paid for Wallapop

In case you have suffered fraud in a sale sent and paid through Wallapop and something arrives that does not correspond to the advertisement, The affected party must open a dispute with the sellera fairly common mechanism in ecommerce platforms where third parties sell, the company also explains.

The buyer has 48 hours to open a dispute from the moment the package is delivered. It is important to quickly review the orders when they arrive, because after these 48 hours, the seller receives the money and it is no longer possible to claim or obtain the money. If more than two days have passed, you can only go to court and report it.

Disputes can be opened from the tracking screen by clicking What should I do?. The user must provide images or videos of the product received and explain why it is defective in a description of at least 60 characters, and then submit the dispute to the seller.

The seller receives the dispute and, if an agreement is not reached between both parties and the problem escalates, Wallapop reviews the case with all the information available through its support team to make the decision whether to accept or is rejected.

In this case you can also manage the process by communicating directly with Wallapop, something for which you may want to remember how to contact Wallapop from the app, email or phone.

You have purchased outside of Wallapop and you receive improper charges on your card

As much as the app advises it, many people make their Wallapop purchases through other methods. In these cases, it is likely that there shared highly sensitive banking information such as your credit card or account number bank to make a transfer.

If the person on the other end is a scammer, you may receive a fraudulent charge on your card or account.

If this is what has happened to you and you receive bank charges without authorization, you have to cancel the payment through your bank –It can be done through most bank mobile apps–. Additionally, to be completely safe, you should cancel the card, file a report with the police and claim the charges from your bank.

You have purchased outside of Wallapop and paid by Bizum, PayPal or cash

If the shipment has been made outside of Wallapop shipments and has been paid through a direct payment system such as Bizum or PayPalthe mechanism for claiming it is slightly different.

In the case of PayPal, you must open a complaint through the PayPal Resolution Center and expose the scam.

If the purchase has been paid through Bizum and the sale turns out to be a scam, users should contact their bank to be informed directly about the different ways to claim and recover the money.

If you have purchased outside of Wallapop and paid in cash or online

These are the options in which the user is most exposed, so it is recommended that you do not use them if you buy or sell on Wallapop, since they do not offer guarantees.

If they have sold a product and made a payment to you with counterfeit bills, you must report it to the authoritiesjust as it happens in any other situation with counterfeit money.

And if, on the other hand, you have paid through a website, the only thing you can do is report it, for which it is advisable to collect all the relevant information, both from the user who has scammed you (conversation, link to the profile, etc. .) as yours, as your email linked to the Wallapop account.

Known how we work on Computertoday.

Tags: Second hand, ShareOnFB