New York () –Microsoft reported that most Outlook and Teams services had been restored Monday night, after a day full of technical delays.
The company added that the complete restoration of services would take place this Tuesday. At the height of the outage, monitoring site Downdetector recorded more than 5,000 user-reported issues, although this data does not fully reflect the magnitude of the problem.
“We have restored functionality to all affected services except Outlook on the web, which is still experiencing issues for a small number of users,” Microsoft wrote in a post on X shortly before 11:00 p.m. ET. “We are monitoring and addressing the issue to achieve a full recovery.”
As of Monday afternoon, the company said it had seen some recovery after implementing a fix for the issue, and crash reports on Downdetector had decreased dramatically. Around 7:30 p.m. ET, the tech giant estimated the issue would be resolved within three hours.
By midday, Microsoft stated that the fix had reached “approximately 98% of affected environments,” although reports on Downdetector continued to increase. It may take time for updates to be reflected on users’ systems.
However, the company later noted that these reboots were “progressing more slowly than anticipated for most affected users” and still did not provide an estimated time to resolve the issue. At 2:00 pm ET, the company indicated that it continued to face delays in its recovery.
The outage affected many office workers, although some American users on X celebrated the short pause just before the Thanksgiving weekend.
This year, technology failures have had serious effects around the world, although Microsoft’s case has not been as widespread in comparison. In what was called the largest IT outage in history, a CrowdStrike software issue over the summer halted air travel, disrupted hospitals and caused more than $5 billion in direct losses to Fortune 500 companies.
This story has been updated with additional information.
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