It seems that the Stability issue and early degradation of Intel Raptor Lake and Raptor Lake Refresh processors belonging to the 13th and 14th generation Intel Core ranges will continue to be a headache for the company.
Despite releasing a microcode update that avoided the problem, the truth is that the affected processors that have already been degraded must be replaced under warranty by Intel by extending the warranty by 2 years, and it seems that the large number of faulty CPUs has caused the distributors start to run out of stock.
Synnex Technology International is a major Hong Kong computer component distributor that has attempted to cover all replacement claims for these processors, including the most powerful one. Intel Core i9-14900K. The problem is that They have run out of stock and can no longer send new processors of that model to affected customers.
The company is now offering refunds as the only possible solution. Specifically, they are offering around 490 euros in direct exchange to try to compensate all those who purchased a product that turned out to be defective.
In the image that illustrates this news we can see the response from Synnex Technology International technical support, which translated says:
Maintenance Order Number: MTMK402921 INTEL CORE 19-14900K Since your repair product cannot be repaired, a refund of HK$4200 will be arranged. If the customer agrees to the refund, please provide the relevant bank payment information including (payee name/bank name/account number) so that the accounting department can handle the transfer.
Users are therefore opting for the AMD alternative due to the lack of stock in the country of Intel processors of this generation. It remains to be seen whether Intel can manufacture enough models to replace them worldwide as more users apply their right to the guarantee.
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