For the first time in Japan, the local administration approved an ordinance against public attacks on employees. Some cases of suicides and mental illnesses developed by victims of this type of abuse forced us to face the problem.
Tokyo () – The Tokyo Metropolitan Assembly approved a draft ordinance that prevents customers from mistreating employees. It is the first time that a measure of this type has been introduced in Japan, a country where customers are traditionally placed in a higher position than those who serve them.
The Tokyo government decided to confront the issue with a working group that included unions, business organizations and experts because, in some cases, victims of this type of abuse developed mental illnesses or were driven to suicide due to emotional damage.
The ordinance, which goes into effect in April of next year, outlines customers’ responsibilities, although it does not establish penalties for violations. It stipulates that “no person may cause a nuisance in any place” and specifies the responsibilities of customers, employees, employers and the Tokyo Metropolitan government.
The ordinance also encourages not to unfairly violate the rights of customers, because a legitimate observation can help improve business. Clients are asked to be more understanding and pay attention to the words and actions they direct toward employees, and employers are asked to intervene in abusive situations by asking clients to stop their behavior.
The order invites but also not to violate unjustly and diritti of the clients, but also a legitimate observation to contribute to improve the performance. It is important for the client to increase their own understanding, paying attention to all their work and actions in the confrontation of the workers. The worker’s data is sometimes difficult to intervene in situations of abuse, protecting the client from interrupting their behavior.
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