InDrive wants to be a safety reference in Mexico

The greatest peculiarity of InDrive is that it allows passengers and drivers to agree on a fare, unlike others on the market that offer one automatically. Rafael Garza, general director of the firm in Mexico, points out that this is one of the points that adds transparency and security between the parties involved.

He adds that another differentiator is that drivers know before arriving with their passenger the exact place to which the trip is being requested and thus can decide whether or not to go to this area.

AI is also an ally, through its “Liveness Check” tool, the control systems seek to ensure that the person, driver or passenger, who connects to the platform is who they say they are. In that sense, in 2023 around 999,200 passengers completed this platform security check at least once, an essential filter to maintain a reliable environment.

“We have developed advanced tools to ensure a positive experience. “We also have a 24/7 customer service, so if you feel unsafe you can call us,” said Garza, who explained that, although the company has added AI in other areas, in the case of customer service it continues with human beings. humans.

The results of its strategy look favorable; in addition to the general decrease in accidents, high-impact incidents also presented decreases compared to the previous year. In the case of assaults, the decrease was 39.6%, harassment decreased by 47% and robbery decreased by 78.2%.

In addition, InDrive figures show that 99.9% of the requests made by users in the country received positive ratings and comments, while the average rating of drivers is 4.93 out of five, according to customer reviews. passengers.

“Our vision for the future in Mexico is to consolidate ourselves as the safest, most reliable and accessible mobility platform. “We plan to continue investing in innovative technology, expand our strategic alliances and strengthen our presence.”