How to schedule an appointment for colpensions?

The Colombian Pension Administrator (Colpensiones) is responsible for providing periodic economic protection to citizens either in their old age, in situations of disability or the relatives of a deceased worker. In the case of needing a turn to be able to carry out procedures, it is important to follow the following tips.

With the aim of strengthening their services and attention to affiliates, the agency designed an online appointment schedule that aims to optimize time Of the pensioners, offering a more agile and accessible experience in the resolution of the procedures they require.

Through this digital tool, Colpensiones provides the possibility of schedule an appointment easily from home, anywhere in the country, free of charge and without intermediaries.

Upon reaching the selected attention point, affiliates will receive personalized attention to resolve their concerns and procedures on their pensions and about the Colpensiones Economic Benefits Program (Beps).

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Step by step to schedule an appointment in colpensions

Those who need to carry out a procedure in the Colpensiones offices in person, must apply for the schedule quickly and easily on the official website of the agency: www.colpensions.gov.co.

Inside the button “Attention channels”users should click on “your appointment.”

The entity recommends consulting its distributed attention points throughout the country before starting the appointment. In the following link you can find those closest to your home: https://www.colpensions.gov.co/publicaciones/763/puntos-de-atncion-colpensions/.

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It is important to note that the agendation is personal, so affiliates must present themselves directly with their identity document. In turn, a single procedure will be addressed for each appointment.

Colpensions requestto arrive 10 minutes in advance of the scheduled appointment since they must activate it in the lectern of shifts. Once activated, they must pay attention to the call of the screens.

In case of not arriving in time, the appointment will be canceled and users can take another turn at the point of attention or schedule a new appointment for another time.

In this way, users can pass directly with a service agent to carry out the required procedures, such as the disability pension request, survival, correction of labor history, among others.