Bancolombia, through its Mi Bancolombia application, allows its users the possibility of making their transfers in a simple way. Due to situations or mistakes that may occur, a person may lose access to this service. Are there any possibilities of recovering a user from this app?
Through information published on its official website, the previously mentioned entity indicates that through the browser There is a possibility to solve this problem.
That is why an updated email account will be required. If you have any concerns or questions, you can do so through the Virtual People Branch or the Telephone Branch.
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Please note that the requirements are the same as when you carry out the recovery process through the People Virtual Branch.
The step by step to recover your user in the application.
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What to do if you forget your Bancolombia username?
1- Enter the Bank’s official website from your cell phone.
2- Then tap on the Menu section that appears at the top.
3- Then you must tap Enter.
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4- Immediately the platform will present the login and the section that indicates if you forgot your username is also highlighted. Click on this option, then type your document and password to finally click on Continue.
5- With this procedure carried out, you will receive confirmation of this procedure in your email inbox.
How to speak with a Bancolombia advisor?
If you have any questions or concerns, you can contact us through the different telephone numbers in the following cities in the country:
Bogotá +57 (601) 3430000, Medellín +57 (604) 5109000, National toll-free line 01 8000 912345 and the Ethics Line at 01 8000 524499.
Remember that on your website, You will also have the possibility of contacting an advisor through online chat and on Whatsapp at number 3013536788.
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