FTC warns ASRock, Gigabyte and Zotac to ensure consumers’ right to repair their PCs

Possibly, many of you have come across the typical stickers on more than one occasion. “Void if removed” that warn the user about the supposed loss of warranty when opening a computer. Over the years we have seen them in laptops, whose manufacturers try to prevent users from accessing the RAM or HDD to exercise their right to repair or replacement; and we have even found them in desktop computers.

Other abusive terms that companies may apply include trying to restrict the use of parts or services other than their own or those they have designated, which is also illegal unless they are offering that service for free.

The US Federal Trade Commission or FTC has notified several computer manufacturers to stop engaging in such practices that violate consumer rights. Specifically, the letter warns companies ASRock, Gigabyte and Zotac that such practices are against the law.

In addition to these PC companies, other home appliance and product companies have also been warned that they continue to use these practices.

The FTC urges all retailers to review all promotional content and warranty terms to ensure they comply with the law. Failure to do so within 30 days may result in legal action by the FTC.

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