Amazon accepts its mistake and gives you a gaming monitor valued at 1,200 euros

Buying online can bring surprises, but what a user experienced when purchasing a gaming monitor on Amazon exceeded any expectations.

According to Mein-MMO, This gamer was looking to improve his gaming experience and chose an Alienware OLED 4K monitor, but What arrived at his house was something unusual: two monitors instead of one.

Far from being left wondering, he decided to report the error, only to discover that Amazon would allow him to keep both.

The Amazon mistake that became an unexpected gift

The user, who shared his story on the Reddit community, explained how he contacted Amazon customer service after receiving two monitors instead of one. Instead of requesting the return of the additional product, The company told him that he could keep the second monitor as a gift.

The monitor in question, a 32-inch Alienware OLED 4K, has an approximate price of 1,200 euros, which means that the customer obtained an additional monitor at no cost.

According to some comments on Reddit, These types of errors are not rare, and occur especially when an initial shipment is marked as lost and the company decides to send a replacement. In this case, both packages eventually reached the recipient.

Although this user did not have to return the extra monitor, this is not always the case. If you find yourself in a similar situation, the first thing you should do is notify the seller of the error. Legally, the customer has no right to keep an extra product without the seller’s approval..

By looking here I can see and confirm that you already received a refund for this item. And I can confirm that it was delivered to your shipping address. Don’t worry about the item, you won’t be charged for it. Please accept the item as an early gift from Amazon. I hope this helps you.

In accordance with the regulations, If you receive an additional item, the company is responsible for covering the costs of its return. However, as in this case, there are times when companies decide to assume the loss because they consider that the logistics process is more expensive than the value of the product.

What makes this story special is Amazon’s decision to treat the extra monitor as a gift. Although similar errors may occur in other stores, each company’s reaction may vary.

Some may request immediate return of the additional product, while others, like Amazon in this case, prefer to avoid complications and compensate the customer with a generous gesture.

These types of decisions also have a positive impact on customer perception of the brand. Instead of a negative experience due to a logistical error, the buyer was pleasantly surprised by the resolution and shared his satisfaction with the online community, generating positive publicity for the company.

For consumers, this story highlights the importance of acting honestly. Notifying the seller of the error is always the first step, even if the outcome is in the customer’s favor.

On the other hand, companies can also learn from this case. Resolving logistical errors in a favorable way for the customer can reinforce trust and loyalty towards the brand, even when it involves assuming certain costs.

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Tags: Monitors