JD.com’s help to improve business efficiency

JD Logistics has helped Anakku, a Malaysian maternity and baby products brand, to improve fulfillment efficiency by 30%, with all orders fulfilled within 24 hours.

The collaboration started in August 2022, and since then JD Logistics has provided warehousing and fulfillment services to more than 1,000 Anakku stores across Malaysia.

JD Logistics currently runs collaborative and autonomous warehouses in Malaysia, offering services including B2B and B2C logistics, omnichannel fulfillment, return goods logistics, transportation, and more.

Before cooperating with JD Logistics, Anakku faced challenges such as low storage accuracy, inefficient delivery, and unstable delivery time, etc.

JD Logistics helped the brand develop a customized end-to-end supply chain solution based on in-depth investigation of Anakku’s total volume of merchandise, vehicles, personnel, and other details.

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JD also helps manage more than 10 shipping companies to control their delivery times, optimize work efficiency and reduce Anakku’s management costs.

As a result, Anakku’s omnichannel orders in and around Kuala Lumpur can be delivered the next day, and the time taken is less than 50% of the local average.

Ng Meng Guan, Commercial Director of Anakku, said, “We look forward to cooperating with JD Logistics more deeply in supply chain collaborations beyond logistics services, and also developing in the Chinese market by leveraging its domestic supply chain capabilities.”

Currently, JD Logistics’ international business operates approximately 90 customs warehouses, international direct mail warehouses, and overseas warehouses, covering a total area of ​​approximately 900,000 square meters, with a year-on-year increase of more than 70%.