Digital transformation is a concept that has been gaining strength in the economy, not only nationally but globally. In fact, According to a report by the MinTic, after the pandemic, 64% of Colombian companies implemented innovative solutions in their processes to be at the forefront of new consumer needs. In this regard, Sugueit Tautiva Presales Manager of Axity Colombia, discussed what observability or Full Stack Observability is and how it has been implemented.
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On the one hand, it is necessary to take into account that companies are constantly monitoring both their processes and the experience they are delivering to the customer. The concept of observability refers to a series of different tools grouped in software that, in the end, ends up being a solution to proactively detect problems that may arise in technological infrastructure, cloud security, digital optimization , among many others. This, without a doubt, improves the experience that the end customer has of your processes, allowing them to act in advance and protecting their objectives.
On the other hand, one of the most recurrent problems in companies today is that the monitoring processes are divided based on the areas that implement it, generating a constant limitation in the observation of possible threats and/or problems that arrive. To emerge. Axity, on the other hand, integrates unified observability solutions in real time, saving time and offering more efficiency in the future.
In the current context and with the arrival of virtuality, it is common the constant use of applications such as, for example, virtual payments to banks, observability or constant monitoring allow to detect in a timely manner, if an error is being generated in its functionalities. and fix them immediately.
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“The sectors that are suffering the most from this transformation are the financial and retail sectors, because for some it is difficult to transfer all banking information to the cloud, which makes it difficult to observe and subsequently mitigate crises. For the others, the user experience is everything. Knowing that the competition is fierce, they need to guarantee a good experience, otherwise the customer automatically leaves”said Sugueit Tautiva.
It is also necessary to analyze which areas of the companies are using these observability solutions, since a digital transformation integrates the entire company. However, the areas that use this type of software the most are IT, taking into account that it can integrate infrastructure, cybersecurity, development, recruitment, marketing and sales, etc. However, many are still pioneers and learning over time.
What are the benefits?
It is clear that the important points of digital observability are many, but there are 5 key benefits that this implementation brings:
1. Visibility. Companies increasingly need to see what is happening and how to react to the problems that arise on a daily basis.
2. Accurate data in real time, allowing an effective and proactive action, generating an optimization of the user experience.
3. Speed in terms of crisis, reducing development costs and labor time.
4. Workflow acceleration, saving teams time to focus on other projects.
5. Teamwork. Collaborators, partners and customers interact, review and solve problems.
In addition, an observability process can become complex, taking into account that each company has different needs. “At Axity we focus on providing both consultative and business partner support. We review what our client needs and we provide the best possible solution to counteract his pain. In addition to that, we give him an accompaniment to see how he developed with the software and we check that they are reaching their objectives”, the expert concluded.
Finally, this transformation will last longer while all companies, not only in Colombia but in the world, adapt to technology and begin to have a more avant-garde vision of the situation. Meanwhile, technological solutions will continue to arrive, betting on business development and well-being.
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