DIGI has changed the telecommunications market in Spain, jeopardizing the leadership of traditional operators such as Movistar, Vodafone or MasOrange. The Romanian operator is committed to its business model low cost in your mobile, fiber and television packages with DIGI TV.
The company has become the operator that has grown the most in 2024 and leads the ranking of customer satisfaction in Spain. The company also is making million-dollar investments to expand its fiber network and its streaming offer.
DIGI continues to attract clients in Spain, but the situation is different in other European countries such as Belgium. The business model is similar, with prices so low that other operators cannot compete, but they fail in customer satisfaction.
The company has begun offering mobile and landline telephone services in Belgium on December 11. The very low price of the packages has been an initial attraction for thousands of customers, but the complaints have not been long in coming.
DIGI has started a price war in Europe
Computer Today
DIGI has only been on the Belgian market for a month and has had a similar effect to Spain, triggering a price war in the country. The initial furor has been tempered by a series of consumer criticisms.
The most common complaints faced by the Romanian-based operator are significant delays in the delivery of SIM cards, slow internet connection and difficulty transferring mobile numbers. The customer service that consumers in Spain highlight does not convince in Belgium with poorer management.
DIGI also does not meet the expectations of users traveling to neighboring countries such as France or the Netherlands. Users have reported problems with the latter when trying to connect to the mobile network and difficulty finding coverage.
Privacy is another customer concern in the short life of DIGI in Belgium. The operator has suffered a hack and Some consumer phone numbers have been published on Witte Gids along with your personal information.
Charlotte Marron, spokesperson for DIGI, has reported that the delivery of SIM cards has been delayed due to Christmas and the enormous number of customers who have contracted the service during the first month, reports Kippel. They claim that they have solved the problem with Witte Gids and are working to improve the failures of the first weeks.
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Tags: Telephony
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