Telefónica and Megacable apply security measures in Culiacán

The company detailed Expansion Since September 9, it was decided to modify the operation of its branches in order to guarantee the safety of its workers. Telefónica ruled out incidents in the mobile phone service in Culiacán, as well as in Morelos, where security problems have also been reported.

“We follow all recommendations from the authorities. We also maintain closeness with our customers through the 24/7 WhatsApp Customer Service channel, the Movistar App and on social media through @MovistarMX,” he said in writing.

Culiacán has been the scene of intense clashes between armed civilians and the Army, forcing several companies to take measures to protect their staff and facilities.

The security situation in the state remains uncertain. The state government has cancelled classes in four municipalities and suspended the September 16 independence celebrations.

President Andrés Manuel López Obrador, for his part, explained that the clashes are the result of the growth of armed groups in the region and the rivalry between some cartels following the capture of Ismael “El Mayo” Zambada.

Megacable applies protocol

Megacable, the fixed-line services company in Guadalajara, reported that its employees are safe and that they have implemented preventive measures such as the partial closure of some Customer Service Centers, based on the situation in each municipality.

The company assured this media that the Megacable network has not suffered any problems in its Customer Service Centers and networks so far, so the service is guaranteed.

Megacable and Telmex are the operators with the most kilometers of fixed networks in Culiacán because both companies have been installed in that area of ​​the country for several decades, unlike Totalplay and Izzi.

Expansión contacted Izzi and AT&T to find out what measures they have taken in response to this security crisis, but did not receive a response until the publication of the text.