How to fix Amazon Prime Video error 5004

Error code 5004 is an issue that can unexpectedly disrupt your Prime Video experience.

However, it is not something you need to worry about, as It is more common than it seems and is generated by a variety of technical factors.

Some of these reasons are a poor internet connection, Incorrect account details or external apps that influence the operation of this platform.

The good thing about all this is that there is Multiple strategies to resolve error 5004 and regain access to your account within a few minutes. To do so, it is recommended that you follow each of the following methods in this article.

Make sure you enter your login details correctly

Most of the time this error appears is because you have put data that does not match your account and does not allow you to open the session, especially when it comes to the Smart TV version.

Either way, it’s always a good idea to try to make sure everything is okay before you hit the Login button.

You can also try restart the application or refresh the browser page and try again to see if the problem is resolved.

Reset Password

The above method may not work for you. If so, then the best thing you can do is reset password by clicking on Need Help?>Forgot Password?

Next, enter your email or number associated with your Amazon Prime Video account and then click Continue.

Then, enter the code that has been sent to you and change the password to Check if the problem persists.

Disable any VPN or ad blocker

Sometimes VPN programs or ad blockers can affect the performance of Amazon Prime Video.

Can rule out this possibility by disabling them from the Task Manager so you don’t have to uninstall them in vain.

Simply go to the toolbar, right click and select Task Manager. In the list you must find the program and right click on it to choose the option End Task.

Clear your browser’s cache and cookies

When using Amazon Prime Video from the browser, It is good that you constantly clear the cache and cookies if you are having problems with the streaming platform.

Whether you have Google Chrome, Mozilla Firefox, Microsoft Edge or any other, you will always find the option to clear cache and cookies from Settings > History.

Once you do that, restart your browser and Please try to log in again or access some Prime Video content.

Reinstall the application

At this point, If none of the above methods have worked for youthen it is probably a bigger problem. In these cases, the most effective option is to reinstall the app.

Whether on Smart TV, PC or mobile, reinstall the application helps solve various problems. So uninstall the program and go back to the app store to download it again.

Finally, reboot your device to take all the changes into account. Amazon Prime Video should now be working properly.

Likewise, any other inconvenience that does not allow you to continue with your account, you can communicate it directly to Technical Support of the platform.

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Tags: Tips, Amazon Prime Video, Movies, Series and TV, Tutorial