Thefts to technological infrastructure: how does it affect the service?

Infrastructure theft and acts of vandalism against telecommunications networks continue to be a headache for operators, but especially for Colombian families.

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According to a Tigo study, during 2022 there were nearly 2,000 infrastructure thefts. In other words, each day there were between 4 and 6 cable or battery thefts in the country.

Added to all this, acts of vandalism are also on the rise. In some cases, criminals, in their eagerness to steal the copper cable, cut the fiber optic cables, generating high damage to household and corporate customers.

According to data from Tigo, in 2022 acts of vandalism grew by more than 46% when compared to the events that occurred in 2021. Because connectivity services are more than necessary, when these theft events occur, Tigo’s specialized teams and their contractors solve the problems in the shortest possible time.

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“We must be insistent, we can all collaborate. Perhaps many users are skeptical of this scourge, but we make a call. To steal elements such as copper cable, only 10 or 15 minutes are required. The invitation to our users, and to the community in general, is to call the authorities when they notice suspicious movements around poles and telecommunications cabinets”highlighted Marcelo Cataldo.

Theft of infrastructure and acts of vandalism translate into hours without connection in homes and businesses. According to data collected by Tigo, during 2022, more than 27,000 hours of disconnection were recorded due to this scourge.

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“The issue is aggravated by the repetitiveness: they steal from us and we replace the materials and in a matter of hours, another theft is already registered. This is one of the reasons users experience repeated service interruptions.” explained Marcelo Cataldo.

The same analysis revealed that more than 293,000 homes were affected by the disconnection of their connectivity. “In 2022, we had to invest more than 1,500 million pesos to replace cables or batteries that were stolen from us to restore our users’ services in the shortest possible time”highlighted Marcelo Cataldo.

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