Coppel confirms that the failure in his system was due to a cyber attack

The company reported that the operations of BanCoppel were not affected, given that its operation is independent, which is why it maintains regular customer service in its branches, mobile application and ATM network.

The chain's stores remain open, although the company did not determine if it is now possible to make purchases.

The department chain's online store and mobile application are still out of service. “We are fixing some bugs,” the app reads.

Meanwhile, Afore Coppel is in the process of restoring its customer service services.

The failures in the group's system were recorded since last weekend. BanCoppel's operations were regularized on April 15.

In recent days, the company reported that it would not charge default interest to customers affected by the intermittencies in its system.