At the end of last year, cases of the new AMD Radeon RX 7900 XTX with overheating problems began to appear, different conjectures and investigations suggested that the problem would be in the vapor chamber, with insufficient liquid in some units that can make the units temperatures reach 110 degrees on the GPU with the consequent performance penalty due to thermal throttling.
These issues occur on some units of the Radeon RX 7900 XTX with AMD’s reference design, and the company has sent us an official statement where they assure that they are working to clarify the specific cause that produces this overheating. According to AMD itself, its first investigations to date point precisely to the cooling system of a limited number of units.
In the meantime, the company urges users who have one of the faulty AMD Radeon RX 7900 XTX drives with high temperatures to contact AMD support for a solution. In AMD consumer support website We can find contact details for different countries. In the case of Spanish consumers, they can call the free telephone number 900 99 71 21, available from Monday to Friday from 11:00 a.m. to 6:00 p.m.
Official statement from AMD about the problem of the Radeon RX 7900 XTX
“We are working to determine the root cause of the unexpected throttling experienced by some while using the AMD Radeon RX 7900 XTX graphics cards made by AMD. Based on our observations to-date, we believe the issue relates to the thermal solution used in the AMD reference design and appears to be present in a limited number of the cards sold. We are committed to solving this issue for impacted cards. Customers experiencing this unexpected throttling should contact AMD Support.”
“We are working to determine the root of the unexpected term throttling issue experienced by some users when using AMD Radeon RX 7900 XTX graphics cards manufactured by AMD. Based on our observations to date, we believe the issue is related to the thermal solution used in the AMD reference design and appears to be present in a limited number of cards sold. We are committed to resolving this issue for affected cards. Customers experiencing this unexpected throttling should contact AMD Support”
End of Article. Tell us something in the Comments!
Computer Engineer by training, writer and hardware analyst at Geeknetic since 2011. I love gutting everything that comes my way, especially the latest hardware that we receive here for reviews. In my free time I mess around with 3d printers, drones and other gadgets. For anything here you have me.